Privacy Policy

1. Introduction

Metropole Hotel Apartments, LLC ("Company," "we," "us," or "our") is a professional housekeeping and turnover service company based in Miami Beach, Florida, operating through our website at branzlo.shop. Our offices are located at 635 Collins Ave, Miami Beach, FL 33139.

We specialize in guest turnover cleaning, linen services, amenity restocking, quality inspections, deep cleaning, and emergency same-day cleaning for short-term rental properties across South Beach, Mid-Beach, and North Beach.

This Privacy Policy explains how we collect, use, store, and protect your personal information when you visit branzlo.shop, book a service, or contact us. By using our website or submitting your information, you agree to the practices described herein.

2. Information We Collect

Information You Provide Directly

When you book a turnover service, request a quote, or contact us, you may provide:

• Full name — the property owner, host, or manager requesting the service
• Email address — to send booking confirmations, quotes, and service updates
• Phone number — to coordinate same-day turnovers and time-sensitive scheduling
• Property address — the rental unit location where our housekeeping team will be dispatched
• Number of units — for multi-unit property management clients
• Service type — turnover cleaning, linen service, restocking, inspection, or emergency cleaning
• Guest check-out and check-in times — critical for scheduling our team within the turnover window
• Access instructions and notes — keypad codes, building access, or special cleaning instructions

Information Collected Automatically

When you visit branzlo.shop, we automatically collect certain technical information through cookies and tracking technologies:

• IP address and approximate geographic location
• Browser type, version, and device type
• Pages visited and time spent on our website
• Referring URL (how you found our website)
• Cookie identifiers and advertising IDs (e.g., Google Click ID / GCLID)

3. How We Use Your Information

We use the personal information we collect strictly for the following purposes:

• To schedule and confirm your housekeeping or turnover service appointment
• To dispatch our cleaning team to the correct rental property address at the right time
• To coordinate check-out/check-in timing and communicate any delays or updates
• To send booking confirmations, service reports, and follow-up messages
• To prepare and send custom service quotes
• To respond to your questions, scheduling changes, or cancellations
• To understand how visitors use our website (via analytics)
• To comply with applicable legal obligations in Florida

We do not use your information for any purpose unrelated to delivering professional housekeeping and turnover services for short-term rental properties.

4. How We Store & Protect Data

We take the security of your information seriously, particularly given that we handle property access details. Security measures include:

• SSL/TLS encryption on all pages of branzlo.shop (HTTPS)
• Restricted internal access — only team members assigned to your property may view access instructions
• Access codes and instructions are never stored longer than the active booking window
• Secure storage of booking records and client correspondence
• Regular review of our data security practices

In the event of a breach affecting your rights, we will notify you as required by applicable Florida and federal law.

5. Information Sharing

We do not sell, rent, or trade your personal information to any third party.

Service Delivery

Your property address, turnover schedule, and access instructions are shared only with the specific housekeeping team members dispatched to your property. This is strictly for delivering your service safely and on time.

Technology Service Providers

We may use trusted third-party tools (such as scheduling software, email platforms, or website hosting) that handle data on our behalf under confidentiality obligations. These providers may not use your data for any other purpose.

Legal Requirements

We may disclose your information if required by law, court order, or government authority, or where necessary to protect the safety or legal rights of our company, our team, or our clients.

6. Google Ads & Remarketing Disclosure

Google Analytics

We use Google Analytics to understand how Airbnb hosts, VRBO owners, and property managers find and use our website. Google Analytics collects behavioral data via cookies in anonymized form. You can opt out using the Google Analytics Opt-out Browser Add-on.

Google Ads — Remarketing

We may show housekeeping service ads to users who have previously visited branzlo.shop as they browse the Google Display Network and YouTube. This is done through Google cookies. No personally identifiable information is transmitted in this process.

Google Ads — Conversion Tracking

We may track conversions (such as booking form submissions) to measure the effectiveness of our campaigns. A temporary, anonymous cookie is placed after a user clicks our ad and completes a defined action. It expires after 30 days.

Opting Out of Google Ads

Visit Google Ads Settings to opt out, or use the tools listed in Section 7.

7. Cookies & Tracking Technologies

Our website uses cookies and similar technologies to operate and improve the site and to support advertising for our housekeeping services.

Types of Cookies We Use

• Strictly Necessary: Required for the website to function. Cannot be disabled.
• Analytics: Help us understand how property owners and hosts use our site (e.g., Google Analytics).
• Advertising / Remarketing: Enable us to show turnover service ads to past visitors via Google.

Managing Cookies

You can disable or delete cookies in your browser settings at any time. For more information: www.allaboutcookies.org.

Industry Opt-Out Tools

• Digital Advertising Alliance — optout.aboutads.info
• Network Advertising Initiative — optout.networkadvertising.org
• YourAdChoices — youradchoices.com

8. Data Retention

• Active client records: Retained while you are an active client and for up to 2 years after your last service booking.
• Property access codes and instructions: Deleted immediately after the service is completed and confirmed.
• Quote requests without booking: Retained for up to 6 months.
• Analytics and advertising data: Per Google's default or configured retention settings.
• Remarketing audiences: Typically 30–540 days depending on campaign configuration.

Upon expiration, personal information is securely deleted or permanently anonymized.

9. Your Rights

You have the following rights regarding your personal information. To exercise any right, contact us at the address in Section 13.

• Access: Request a copy of the personal information we hold about you.
• Correction: Request correction of inaccurate or outdated information.
• Deletion: Request deletion of your personal information, subject to legal retention obligations.
• Opt Out of Remarketing: Use the tools in Section 7 to stop receiving ads from us.
• Withdraw Consent: Where processing is based on your consent, you may withdraw it at any time.

We will respond to verified requests within 30 days or within the timeframe required by applicable law.

10. California Residents — CCPA / CPRA

If you are a California resident, the CCPA as amended by the CPRA provides you with the following rights:

• Right to Know: Know what personal information we collect, how we use it, and whether we share it.
• Right to Delete: Request deletion of your personal information, subject to legal exceptions.
• Right to Correct: Request correction of inaccurate personal information.
• Right to Opt-Out of Sale or Sharing: We do not sell personal information. Data shared with Google for remarketing may qualify as "sharing" under the CPRA. You may opt out using the tools in Section 7.
• Right to Non-Discrimination: We will not deny service or charge different rates for exercising your CCPA/CPRA rights.

Categories of Personal Information Collected (Past 12 Months)

• Identifiers (name, email, phone number, IP address)
• Property address and access details (for dispatching our cleaning team)
• Commercial information (service type, frequency, scheduling details)
• Internet or electronic network activity (website interactions)
• Geolocation data (approximate, via IP address)

To submit a CCPA/CPRA request: [email protected] — subject line: "California Privacy Request."

11. Children's Privacy

Our housekeeping and turnover services are for adult property owners, hosts, and property managers. We do not knowingly collect personal information from individuals under the age of 18. If we learn a minor has provided personal information, we will delete it promptly. Contact us at [email protected] if you have a concern.

12. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, or legal requirements. When material changes are made, we will update the "Last Updated" date above and, where appropriate, notify you by email or a notice on branzlo.shop.

13. Contact Us

For questions, requests, or concerns regarding this Privacy Policy or your personal information, please contact us:

We will acknowledge your request within 5 business days and provide a complete response within 30 days.